Privacy Policy

1. Introduction

Welcome to CraveGo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform and services.

By using CraveGo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile picture when you sign up using Google Sign-In
• Delivery Information: Delivery addresses, location data, and delivery instructions
• Order Information: Order history, food preferences, payment methods, and transaction details
• Communication Data: Messages exchanged with restaurants or delivery riders through our platform
• Device Information: Device type, operating system, and browser type for service optimization

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders
• Create and manage your account
• Communicate with you about orders, promotions, and updates
• Facilitate payments and transactions
• Connect you with restaurants and delivery riders
• Improve our services and user experience
• Ensure safety and security of our platform
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Restaurants: To prepare and fulfill your orders
• Delivery Riders: To deliver your orders to the correct location
• Payment Processors: To process your transactions securely
• Service Providers: Third-party services that help us operate our platform (e.g., Firebase, Google)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission using encryption (HTTPS)
• Secure authentication through Google Sign-In
• Access controls and authentication for our systems
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated data by contacting us.

7. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

9. Children's Privacy

CraveGo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.